Legal
Refund Policy
We would rather resolve a problem than argue about a fee. This policy sets out plainly when a refund is available, when it is not, and how to ask for one.
Last updated 1 August 2026
Principle
Our fees are for professional work — time, judgement and review. Where we have not performed work you have paid for, you get that money back. Where the work has been performed properly, the fee is earned even if the outcome was not the one you hoped for.
When a full refund applies
- You cancel before we have begun work on your engagement.
- We are unable to take up the engagement after accepting it, for any reason on our side.
- A duplicate payment or an incorrect amount has been charged.
When a partial refund applies
Where work has partly been performed and you decide not to continue, we refund the balance of the fee after accounting for the work already done. We show you what has been completed and how the balance is arrived at.
When a refund is not available
- The service has been completed and delivered — a return filed, a registration application submitted, or a document delivered.
- The delay or failure arises from information or documents that were not provided to us, or were provided after the agreed date.
- The outcome depends on a decision by an authority, a lender or a counterparty — such as a refund being processed, an application approved or a facility sanctioned.
- Government fees, stamp duty, portal charges and statutory payments already remitted. These are outside our control and are not refundable by us.
Government fees and third-party charges
Statutory fees are billed at actuals and shown separately on your invoice, so you can see what is a government charge and what is our professional fee. Once paid to an authority they can only be recovered from that authority, under its own rules.
If the work was not up to standard
Tell us. Our first step is always to correct the work at our own cost. If a mistake on our side has caused a demonstrable loss, we will say so and address it in accordance with our engagement terms.
How to request a refund
- Write to info@mymoneynest.in with your invoice number and what you would like refunded.
- We acknowledge the request and respond with our assessment, ordinarily within seven working days.
- Approved refunds are processed to the original payment method; the time to reach you depends on your bank or card issuer.
Subscriptions and retainers
Monthly retainers may be ended by notice as stated in the engagement letter. The fee for the notice period remains payable, and any period paid for beyond it is refunded.
Contact us
Questions about this document can be sent to info@mymoneynest.in or +91 96546 86688.
MyMoneyNest, Unit 213-214, Welldone Tech Park, Sector 48, Sohna Road, Gurugram, Haryana 122018, India.
Need this explained for your situation?
General terms cannot cover every case. Bring the specific question to a consultation and we will answer it on your facts.